Privacy Policy
Effective Date: 15, January, 2026
At Best Services International Freight Limited and its affiliated companies (collectively referred to as "BSI"), we are committed to making your global supply chain operations more efficient and transparent. Protecting your privacy and the security of your data is a fundamental commitment we uphold. This Privacy Statement (the “Statement”) is intended to clearly and transparently explain how we collect, use, and protect your personal information when you visit our official website [https://www.bsifreight.com/] (the “Website”), use our services, or otherwise establish a business relationship with us.
By accessing the Website or using our services, you acknowledge that you have read, understood, and agreed to the data processing practices described in this Statement.
1. How We Collect and Use Your Information
We collect and use information based on the specific business scenarios in which you interact with us, for the purpose of providing accurate and efficient services.
| Your Interaction Scenario | How We Use the Information | Primary Legal Basis for Processing |
|---|---|---|
| Business Inquiries and Contract Performance | To provide logistics quotations, perform transportation contracts, arrange cargo pickup and delivery, and conduct necessary customer communications. | Necessary for the performance of a contract or to take steps at your request prior to entering into a contract. |
| Establishing Partnership Relationships | To assess partnership qualifications and to establish and manage agency or service agreements. | Necessary for entering into and performing commercial contracts. |
| Website Access and Experience Optimization | To analyze usage on an aggregated and anonymized basis in order to optimize website functionality and improve service quality. | Based on our legitimate business interests in improving our products and services. |
Specifically, we may collect the following categories of information:
- Information you voluntarily provide: Such as your name, company name, email address, telephone number, and specific business inquiries submitted through our “Contact Us” forms.
- Information collected automatically: Including IP address, browser type, and device information, which are used to ensure the security and stable operation of the Website and to conduct basic data analysis.
- Information obtained from third parties: Where permitted by applicable law, we may obtain necessary business contact information from public sources or business partners in order to establish contact with you.
2. How We Share Your Information
We do not sell your personal information. We only share your information within the following necessary and limited circumstances:
- Global internal collaboration:Such as your name, company name, email address, telephone number, and specific business inquiries submitted through our “Contact Us” forms.
- With trusted service providers: We may engage third-party service providers, such as cloud service providers and communication service providers, to assist us in operating our business. These parties act solely as “data processors” on our behalf, process information only in accordance with our instructions, and are subject to strict contractual obligations.
- Legal obligations and protection: We may disclose relevant information where required by applicable laws and regulations, judicial proceedings, or mandatory requests from governmental authorities, or where such disclosure is necessary to protect our rights, property, or safety, or those of others.
3. International Data Transfers
As a global company, in order to coordinate and deliver unified services, the information you submit may be transferred to and processed on servers located outside your country or region of residence. We acknowledge that cross-border data transfers are subject to specific regulatory requirements.
We commit to implementing appropriate safeguards for such transfers in accordance with applicable legal requirements (such as the use of Standard Contractual Clauses approved by the European Commission), to ensure that your information continues to receive an adequate and consistent level of protection worldwide.
4. How Secure Is Your Information?
We implement industry-standard physical, technical, and organizational measures to protect your information against accidental loss, unauthorized access, use, or disclosure. Security is a shared responsibility, and we also recommend that you take appropriate measures to safeguard any account credentials used to access our services.
5. How Long Do We Retain Your Information?
We retain your personal information only for as long as necessary to fulfill the purposes described in this Statement, or for the period required to comply with applicable legal obligations (such as tax or accounting requirements). In certain circumstances, we may retain information for longer periods where necessary to protect our legitimate interests, including the establishment, exercise, or defense of legal claims, in accordance with applicable law. When the information is no longer required, we will securely delete or anonymize it.
6. Your Rights and Control
You have control over your personal information. Subject to the laws applicable in your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information.
- Restrict or object to certain processing of your personal information based on our legitimate interests.
- Obtain a copy of the personal data you have provided to us in a structured and commonly used format, where applicable.
- Withdraw your consent, where processing is based on consent.
If you wish to exercise any of the rights described above, please submit your request through the dedicated contact details provided in Section 8 below. To protect the security of all users’ data, we may require reasonable verification of your identity before processing your request. We will respond within the time limits prescribed by applicable law and will not discriminate against you or provide differential services or pricing as a result of your exercise of lawful rights.
7. Cookies and Similar Technologies
We use cookies and similar technologies to ensure the basic functionality of the Website and to analyze overall traffic patterns in order to improve user experience. You may manage or disable cookies through your browser settings; however, please note that doing so may affect certain features of the Website.
8. How to Contact Us
If you have any questions regarding this Statement, our processing of your personal information, or if you wish to exercise your rights, please contact us through our dedicated channel below:
Email: operate1.szx@bestservices.com.cn We will respond within a reasonable timeframe.
9. Additional Notices for Specific Regions
- For California residents:As defined under the California Consumer Privacy Act (CCPA), we do not “sell” or “share” your personal information for cross-context behavioral advertising. You have the rights provided under the CCPA and may exercise them through the contact channels described above.
- For EU / UK users: Information regarding safeguards for international data transfers (such as Standard Contractual Clauses) and the specific rights you enjoy under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority, can be found in Sections 3 and 6 of this Statement.
10. Updates to This Statement
We may update this Statement from time to time in response to business developments, technological changes, or legal requirements. Any updated version will be published on this page with the “last updated” date revised accordingly. For material changes, we will provide prominent notice, such as through announcements on the Website. We encourage you to review this Statement periodically to stay informed of the latest information.