How Does Air Freight Work? Step-by-Step Process Explained
1 min read. Updated Jan 2026
A detailed breakdown of the air freight workflow from booking to delivery, including key steps like customs clearance and cargo loading.
Air freight involves a structured workflow spanning from booking to delivery, with coordination between shippers, forwarders, airlines, and customs authorities. Here’s the detailed step-by-step process:
1. Booking & Planning: Confirm shipment details (weight, volume, destination), select a
carrier/forwarder, and secure a shipping slot.
2. Cargo Preparation: Package goods securely to withstand air transport, label properly,
and calculate chargeable weight.
3. Documentation Preparation: Complete essential documents (Air Waybill, commercial invoice,
packing list, etc.).
4. Pickup & Terminal Delivery: The forwarder or carrier collects the goods and delivers them to
the origin airport terminal.
5. Customs Clearance (Export): Submit documents to local customs for inspection and approval
before shipment.
6. Loading & Flight: Cargo is loaded onto unit load devices (ULDs) and transported to the destination airport.
7. Customs Clearance (Import): Complete customs formalities at the destination, including duty payment
and inspection if required.
8. Delivery: The carrier or local agent unloads, sorts, and delivers the goods to the consignee.
Each step requires strict compliance with international regulations and airline guidelines to avoid delays.
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